Ruby purchase can only be canceled without using it after purchase.

In the case of Apple (iOS), all payments are processed by Apple, so you must contact Apple Customer Center to cancel the payment and then request Ruby recall to the customer center of the game.
- If you do not contact to Customer Center about the Ruby recall then you might have a disadvantage from it.

If you paid at the Google Play Store, please fill out the purchase receipt information and contact us.

1. Server/Character Name:
2. Payment date and time:
3. Payment amount:
4. Ruby/item name and the quantity:
5. Receipt number:
6. Request: Payment cancellation/refund
7. Reason for request:

You can find Google's payment history and receipt number at the link below.
- https://pay.google.com/send/home

Payment cancellation/refund inquiries may take some time to process if there are many inquiries received.
We will do our best to handle it as soon as possible, so please understand the situation.

- Some products may not be included in the payment cancellation and refund list.

The method of checking payment details by each market is as follows.

■ Android (Google Play Store)
[Google Pay] → [Log in with Google account] → [Transaction → [Payment list]

■ iOS(App Store)
[iTunes] → [Account] → [Purchase History] → [View all]

You can check the UserID in the [Menu] → [Settings] → [Account] at the top right after accessing the game.

On the top right [Setting] (sawwheel) → [Account] → Click [Leave Account] → Enter the withdrawal statement → [Leave Account]

- If you proceed with deleting the account, all information in the game will be deleted, and the deleted game information cannot be restored, so please make a careful decision.

In order to check the information on the missing character, please fill out the information below and contact us with a 1:1 inquiry, and we will check and help you.

[ Information Form ]
- Server:
- Character's name:

- You can contact us with a 1:1 inquiry at the Settings > Accounts > Customer Center after accessing the game.
- Please note that if you have not connected your account to other platforms, it may be difficult to identify the lost character and it may be impossible to recover.

If you have lost your Google / Apple / Facebook / Twitter account that you linked to Dark Eden M on WEMIX account, you can go to the application of Google / Facebook or you can visit their websites to check whether the link is in progress.

How to check the Facebook account connection
1. Proceed with [Forgot Account?]
2. Log in to Facebook.
2. Go to [Settings > Account Settings > Apps]
3. Touch the login with [Facebook account]
4. Check the connection of [Dark Eden M on WEMIX]

How to check the Google account connection
1. Proceed with [Forgot email?]
2. log in to Google
2. Go to [My Account > Login and Security > Apps with Account Access]
3. Touch the App management
4. Check the connection of [Dark Eden M on WEMIX]

How to check the Twitter account connection
1. Proceed with [Forgot password?]
2. Log in on Twitter
2. Go to [View more > Settings and Personal Information > Security and Account Access > Apps and Sessions > Connected Apps]
3. Check the connection of [Dark Eden M on WEMIX]

How to check the Apple account connection
1. Find [Apple ID] in the apple.
2. Login to app store with the Apple ID.
3. Press your profile at the right upper part → [Game Center]
4. Press [Achievements by Game]
5. Check the connection of [Dark Eden M on WEMIX]

- If you have multiple accounts, please check them all.
- It is difficult to inform you of your login account at the Dark Eden M on WEMIX Customer Center.

Connection your account to other platforms can be done by selecting the account (Google / Apple / Facebook / Twitter) to link at the first access.

- One account can only be linked to one account.
- Already connected account cannot be changed or disconnected.
- When you connect your account with Google for the first time, you need to install the PLAY game app.
- The account might be logged out when you delete the PLAY game app/profile.
- In this case, when you try to log in with the same account again, you can retrieve the information you have been playing.
- If you link your game with an account, you can log in regardless of OS (Android, iOS).

After the maintenance, the game must be updated through the market to run game, but sometimes the "Update" button is not exposed to the market.
In that case, please check the instruction below.

[ Android / Apple]
- In the market on your device (ex. Google Play Store) search ""Dark Eden M on WEMIX"" and update the application.
※ If the "Update" button is not exposed in this way, please check the instruction below.

[ Android ]
[Settings] → [Application] → [Google Play Store] → [Storage] → [Delete Data] → [Delete Cash]
[Google Play Service] → [Storage Space] → [Delete Data] → [Delete Cache]

* The name of the menu can be different depending on the software version and the device you have.

You can check your device's information through the instruction below.

[ Android OS ]
- Settings>Device information or settings>General>Device information
- Each device's manufacturer may have a slightly different path

[ iOS ]
- Settings → General → Information

If the game does not run after the update, an error might have occurred during the file update process and it might not have been applied normally.
If this error keeps happening, we recommend you delete the cache data and game files and reinstall the game.

[ Android OS ]
1) Go to [Settings] → [Application Management] → [Application Manager] → Select [Dark Eden M on WEMIX]
- For Android OS, the menu name might be different for each device type.
2) [Delete cache] → [Delete data] → [Delete game]
3) Reinstall Dark Eden M on WEMIX on Google Play Store and play it

[ iOS ]
1) Press the application you want to delete and click the x button. - Delete the application.
2) Reinstall Dark Eden M on WEMIX in the App Store and play it